Neitherori · Customer Care
Refund & Return Policy
Every Neitherori piece is made to order by hand. Because each item is uniquely crafted for you, our policy is built around care, transparency, and fair resolution rather than standard returns.
01 Custom Orders Are Final Sale
All products at Neitherori are custom-made to your order and cannot be resold or reproduced identically. For this reason:
- No returns or exchanges — we are unable to accept returned or exchanged custom pieces for change of mind, size, or preference.
- No replacements or reshipping — since each item is one-of-a-kind, we cannot reproduce or resend an identical piece.
Please review your order details (size, color, personalization) carefully before checkout. Our team is happy to answer questions beforehand.
02 Damaged on Arrival? We've Got You
If your order arrives damaged, we will make it right. Simply report the issue within 24 hours of delivery:
1
ReportWithin 3 days of receipt
2
ShowSend clear photos of the damage
3
ResolveRefund issued to original method
Refunds are assessed by severity of damage:
- Minor flaw — a partial refund proportional to the imperfection.
- Significant damage — a larger partial refund, agreed with you case by case.
- Severe / unusable — a full refund of the item price.
How to claim: Email support@neitherori.com with your order number and photos of the damaged item and its packaging. We respond within 2 business days.
03 What Is & Isn't Covered
Covered
Transit & manufacturing damage
Breakage or defects present at delivery, reported within the 3-day window with photo evidence.
Not Covered
Human-caused damage
Accidental drops, improper use, wear-and-tear, or any damage after safe delivery. No compensation is provided.
04 Refund Method & Timing
- Approved refunds are returned to your original payment method.
- Processing typically takes 5–10 business days after approval, depending on your bank or provider.
- Shipping fees are non-refundable unless the damage is due to our error.
Questions about an order? Reach us at support@neitherori.com — we're glad to help.
This policy applies to all custom-made products on Neitherori.com.
This policy applies to all custom-made products on Neitherori.com.